- What types of services does Partners in Care provide?
- Is there a minimum amount of service?
- What steps are involved in implementing services?
- What languages do the aides speak?
- Is there a brochure available to answer my questions?
- Why is there a four-hour minimum, if I only need a home health aide for two hours?
- Why does a PRI only last for 90 days?
- What is the difference between a licensed agency and a certified agency?
- If I have an aide under Medicare for a certain number of hours and days a week and I feel that I need more than that, what can I do? Can I keep the same aide?
- Are the home health aides screened and in what manner?
- Are Partners in Care Home Health Aides insured?
- How far in advance do I have to call to set up services?
- Once I call and provide all the necessary information to start services, what is the next step?
- If I need to get in touch with someone at the office over the weekend/ holiday/night regarding an issue, will someone be available to help me?
- Do you accept any insurance?
What types of services does Partners in Care provide?
There are a variety of services that Partners can provide for you or your loved one:
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Is there a minimum amount of service?
There is a four-hour minimum per day. Care can be provided from 1 day up to 7 days/week depending on the need of the client.
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What steps are involved in implementing services?
The process is very easy. For service in the five boroughs of New York City, Nassau County or Westchester County simply call 1-888-9-GET-HELP or email us. Working closely with client, family and physician, a Partners in Care registered nurse will recommend a plan of care. This plan is tailored to meet the client's specific needs. Because no two clients are alike, we are careful to match our caregivers with the personalities and needs of the client. A registered nurse will supervise your case.
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What languages do the aides speak?
Our aides speak a variety of languages, including Spanish, Russian and Chinese. We will do our best to accommodate your loved one by locating an aide who speaks their language.
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Is there a brochure available to answer my questions?
We have brochures available for your review that may answer most of your questions. Go to Our Services and click into a specific service for a downloadable brochure.
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Why is there a four-hour minimum, if I only need a home health aide for two hours?
We offer a bath service that is available, providing for up to 2 hours of care if assistance with bathing is required. For other home health aide services, we require a four-hour minimum in order to ensure the best possible care and to maintain consistency of the caregiver who is working with the client.
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Why does a PRI only last for 90 days?
The Patient Review Instrument is required for nursing home eligibility and reimbursement. It is regulated by the NYS Department of Health HealthCare Financing Administration. The NYS DOH sets the reporting requirements and has determined that 90 days is the appropriate timeframe in which to provide the most accurate evaluation.
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What is the difference between a licensed agency and a certified agency?
The regulations for licensed and certified agencies are similar. A certified agency is able to provide services that are reimbursed by Medicare and Medicaid. A licensed agency is not able to receive reimbursement from Medicare or Medicaid. In New York, both certified and licensed agencies ar regulated by the NYS DOH.
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If I have an aide under Medicare for a certain number of hours and days a week and I feel that I need more than that, what can I do? Can I keep the same aide?
If you wish to extend the hours of your home health aide, you can contact Partners in Care at 1-888-9-GET-HELP, and we will get the necessary information to arrange for you to pay privately for the additional hours. A Partners nurse will conduct an assessment of the client, and the HHA that is providing care will be scheduled to increase their hours to accommodate the client's need for continuity of care.
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Are the home health aides screened and in what manner?
All candidates are screened in the following areas:
- Criminal Background Check - Background checks are completed to screen for felonies, misdemeanors, violations, outstanding warrants, and criminal time served. Partners goes as far back as possible.
- Social Security Check - This involves all counties the candidate has lived in or worked in
- Personal References
- Work References
- Employee Health Check - Candidates undergo a drug screening, physical and immunization update
- Proof of Address
- I - 9 Verification
- Certificate Verification
- Interview, skills assessment, entry level tests, including reading and writing
A candidate must pass all of the above criteria and as well as complete our training program.
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Are Partners in Care Home Health Aides insured?
All Partners in Care Home Health Aides are insured and certified.
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How far in advance do I have to call to set up services?
We work to handle all service requests as needed from same day to several weeks in advance. It is helpful if we are given at least 24-hours advance notice of service need.
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Once I call and provide all the necessary information to start services, what is the next step?
Once your call is completed, a HHA supervisor will be assigned to personally assist you with identifying the right staff member to meet your needs. The supervisor will then contact you to provide the name of the Home Health Aide and answer any questions you may have.
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If I need to get in touch with someone at the office over the weekend/ holiday/night regarding an issue, will someone be available to help me?
Yes, someone is available in the office seven days a week. We also have staff on-call during non-office hours to assist you with any urgent service issues.
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Do you accept any insurance?
We will work with you to determine what your benefit coverage is and what is needed in order for service to be reimbursed. As a courtesy, we will contact your insurance company to determine your eligibility for coverage of home care services based on the your individual policy.
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