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Find answers to your questions here. Don’t see your particular question? Call us at 1-888-735-8913 and speak to a friendly, knowledgeable Partners in Care Home Care Expert.


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HOME CARE HELP


  • What services does Partners in Care provide?

    We offer a full range of home care services matched to your needs:

    • Nursing Assessments (including PRI/Screen)
    • Skilled Nursing
    • Personal Care & Companionship Services
    • Appointment Companion
    • Geriatric Care Management
    • Respite Care
    • Corporate Wellness
  • Where does Partners in Care provide service?

    Partners in Care serves all five boroughs of New York City, as well as Nassau, Suffolk, Westchester and Rockland Counties.

  • Is there a minimum amount of time I can get home care help?

    There is a four-hour minimum per day. Care can be provided from one to seven days per week, depending on the client's specific needs.

  • What do I need to do to get home care help?

    The process is easy. For service in the five boroughs of New York City, Nassau or Westchester Counties, simply call 1-888-735-8913 or click here. Once you’ve created a profile that lets us know exactly what you need, one of our registered nurses may visit you at home, and recommend a Client Profile, which is a customized plan of the services that will meet your loved one’s individual needs. And because no two clients are alike, we match our home care professionals carefully to fit with the personality, lifestyles and needs of your family member. A registered nurse will supervise and coordinate the services provided by your home care professional and Client Profile.

  • I only need a home health aide for two hours. Why is there a four-hour minimum?

    If the only help you need is with bathing and grooming, Partners in Care offers a bath service, which provides up to two hours of care. For other home health aide services, we require a four-hour minimum in order to guarantee the best possible care and to maintain consistency and a close connection with the caregiver who is working with your loved one.

  • Why does a PRI only last for 90 days?

    A PRI (Patient Review Instrument) is required for nursing home eligibility and reimbursement. It is regulated by the NYS Department of Health HealthCare Financing Administration. The NYS Department of Health sets the reporting requirements and has determined that 90 days is the appropriate timeframe in which to provide the most accurate evaluation.

  • How far in advance do I have to call to set up home care?

    Getting you the help you need is our priority. We handle all service requests on an as-needed basis, whether that is the same day or several weeks in advance. It is helpful if we are given at least 24-hours in advance of the time the service is needed.

  • Once I’ve provided all the necessary information to get home care going, what is the next step?

    Once your call is completed, a home health aide supervisor will be assigned to personally assist you with identifying the right staff member to meet your needs. The supervisor will then contact you to provide the name of the home health aide and answer any questions you may have.

  • I’m concerned about being able to reach someone at Partners in Care over the weekend, on a holiday, or during the night if I have to.

    es, someone is available to help you seven days a week, and we are accessible 24 hours a day. We also have staff members who are on-call during non-office hours to assist you with any urgent service issues.

  • What is the difference between a "licensed agency" and a "certified agency?"

    A licensed agency, such as Partners in Care, is licensed by the New York State Department of Health to provide home care services, such as personal care and companionship, private duty nursing, escort services and geriatric care management services.

    A certified agency, such as the Visiting Nurse Service of New York (VNSNY), is certified to bill Medicare and/or Medicaid for home health aide and professional services.

    A licensed agency can provide you with many of the same services as a certified agency (that means Partners in Care can provide the same services as VNSNY) but referral and reimbursement for those services is the point of difference.

    With a certified agency, referral for services must come directly from your physician. Payment is made by Medicare, Medicaid or other insurance. With a licensed agency, the client or their family members can determine what services are needed or desired. Payment is made by the person who needs the services, or a guarantor (someone who accepts legal responsibility to pay for the services received on behalf of the client), or through a long-term care insurance policy.

  • My family member has to maintain an ostomy. Can a home health aide help care for it?

    Yes, Partners in Care home health aides may care for an ostomy, as long as it is mature.

  • Do you offer a CNA or homemaker service?

    We do not provide CNA or homemaker services. However, we do have home health aides who are able to provide services to assist with the activities of daily living and to perform light housekeeping.

  • I need someone to escort me to and from doctor's appointments or to the hospital. Do you offer that kind of service?

    Yes. Our Appointment Companion (Ambulatory Escort) service provides a reliable, trustworthy home health aide to escort your loved one safely and on time wherever he or she needs to go and back home again.

  • Do you provide escort services to accompany clients after outpatient procedures?

    Yes. This is a service provided by an Appointment Companion (Ambulatory Escort).

  • What is the difference between a home health aide, licensed practical nurse (LPN), and registered nurse (RN)?

    A home health aide is trained and certified by a New York State Department of Health approved training program to assist in activities of daily living. An LPN (Licensed Practical Nurse) is licensed by the State Education Department to assist in activities of daily living as well as some skilled nursing needs and usually has an associate degree from a community college. An RN (registered nurse) is licensed by the State Education Department to assist in activities of daily living and perform skilled nursing care and usually is the graduate of a diploma nursing, community college or four-year bachelor’s degree program.

  • Can I get a home health aide for 3 hours a day, 7 days a week?

    Partners in Care requires a minimum of four hours of daily care. You can request any number of days, as long as you meet the minimum of four consecutive hours of care for each day of service.

  • I love the home health aide you provided. Can I arrange for that person to provide care for me again?

    Your satisfaction with the care you receive is always our top priority. We will try our best to provide you with the same home care professional, as long as scheduling permits

  • What if I’m not compatible with my home health aide? Can I switch?

    Of course. We try to match clients and aides in the best possible way. If you are not comfortable with the match we made, we are more than willing to provide you with a different aide.

  • Do you draw blood for blood tests?

    We do not; however, we can suggest phlebotomy services to assist with blood draws. Many labs also provide this service.

  • Can a home health aide help administer medications?

    Each situation is different. Once we have more information from you about your loved one and his or her ability to direct the home health aide, we will be able to determine if the aide can administer medication. A nurse is always available to assist if the home health aide is not able to do so. The best way to determine if a home health aide can help administer medications is to call one of our knowledgeable staff members to review the situation so we can make the appropriate recommendation.

  • What is the difference between a live-in home health aide and receiving 24 hours of service?

    Client needs vary and some clients can do well with a live-in home health aide. A live-in home health aide stays in your loved one’s home overnight, needs to have a place to sleep and the ability to sleep so that he or she is able to safely provide care to your loved one.

    If sleep time is not practical due to your loved one’s condition or due to space concerns, we would assign 24 hours of service, ensuring round-the-clock care from two different home health aides who each have a 12-hour shift.

  • What services may my home health aide provide?

    Your home health aide can help with the daily tasks needed to keep your loved one safe, healthy, and independent at home. These tasks include assistance with personal hygiene (such as bathing or showering), meal preparation, reminding your loved one to take medication; performing light housekeeping (laundry, doing the dishes, shopping, etc.); escorting your loved one to and from appointments; accompanying him or her to social events; and many other similar services.

  • What do you mean by "continuous service?"

    Continuous service is defined as receiving home care services for three or more days in one case.

  • Can I interview my home health aide before he or she begins providing services?

    When we create a profile for you, we ask a series of questions to help us better understand the type of aide who will be compatible with you or your loved one. We search our extensive database to match you with the best possible aide for your wants and needs. You may choose to interview the aide before he or she begins, with an associated cost. We encourage you to think of the first day or two of service as a trial period, so you may evaluate not only how the aide performs the required tasks in the Plan of Care, but also to make sure you feel the aide is a good fit for you and your loved one’s personalities.

  • Can my hours of service be divided? For example, can I receive services from 8 AM to 12 PM, then from 4 PM to 8 PM?

    Yes. Flexibility is built into our services and we will accommodate your specific needs, as long as each shift is four hours or greater.

  • Do you provide assistance for people in wheelchairs?

    Yes. Our home health aides are trained by physical therapists to safely transfer clients to and from wheelchairs, as well as to assist them indoors and outdoors.


YOUR PARTNERS IN CARE


  • What languages do Partners in Care home health aides speak?

    We make every effort to match you with a home health aide who speaks your preferred language. Our home health aides are from a wide range of cultural backgrounds and speak a variety of languages, including Spanish, Russian and Chinese.

  • Are Partners in Care home health aides screened, and how is that done?

    Before they are eligible to join Partners in Care, every home health aide candidate is screened thoroughly in the following areas:

    • Criminal background check. Background checks, including fingerprinting, are completed to screen for felonies, misdemeanors, violations, outstanding warrants and criminal time served. Partners in Care looks as far back into an individual’s history as possible.
    • Social Security check. This check includes all counties in which the candidate has lived or worked.
    • Personal references
    • Work references
    • Employee health check. Candidates undergo a drug screening, physical examination and immunization update.
    • Proof of address
    • I - 9 verification
    • Certificate verification
    • Interview, skills assessment and entry-level tests, including reading and writing.

    All candidates must pass the above criteria and complete our rigorous training program.

     

  • Are Partners in Care home health aides insured?

    All Partners in Care home health aides are insured and certified.


INSURANCE & PAYMENT



EMPLOYMENT & TRAINING